How To Fix “Could Not Update Email On Snapchat”

How To Fix “Could Not Update Email On Snapchat”
How To Fix “Could Not Update Email On Snapchat”

In this article, you’ll learn how to fix “could not update email on Snapchat” error message. 

“Could not update email” is a common problem Snapchat users experience when they want to change their email address on the platform. 

Snapchat is a popular social media platform that allows you to send and receive photos, short videos, and messages that disappear after 24 hours. 

For security or privacy reasons, you may need to update your Snapchat email address, but you’re getting an error message that says “could not update email”. 

If you are having a challenge updating your email on Snapchat. In this article, you’ll learn why you’re getting the error message and how to fix “could not update email on Snapchat” error message. 

Why Can’t I Update My Email On Snapchat?

Several factors are preventing you from updating your email address on Snapchat. 

“Could not update email” on Snapchat can be caused by the following factors. 

  • Bad internet
  • Technical or bug issues with Snapchat
  • Using an older version of Snapchat
  • Incorrect email
  • The Snapchat server is down in your region
  • Issues with your account 

These are the reasons why you can’t update your Snapchat email address. Now let’s look at how you can troubleshoot and fix this issue. 

How To Fix “Could Not Update Email On Snapchat”

Make Sure The Email Is Correct

The first thing you need to do when it says “could not update email” is to check if the email address is correct and also check if it corresponds with the email you want to use.

If the email is not correct, then make your corrections and try updating the email again. 

Wait For Some Time And Try Again

Another fix you need to try is to wait for some time and try again. It could be that you’re experiencing this error because of a technical glitch or bug issues with the Snapchat app. 

Or maybe the Snapchat server may be down in your region. If that is the case, then you need to wait for a few hours and try again. 

Check Internet Connection 

You can’t update your email on Snapchat because your internet connection is poor. You need to check your mobile internet connection and if it is not stable or strong enough, then you need to make a switch to a WiFi connection. 

Also, before switching to WiFi, you can change your preferred network type from 5G to 4G LTE or 3G. 

Clear Snapchat Cache

Clearing Snapchat cache files can help fix “could not update email”. 

When you clear your cache files, it removes all the redundant files that Snapchat no longer needs. 

For Android Users:

To clear your cache files on Android. Press and hold Snapchat app »»» App info »»» Storage »»» Clear Data »»» Clear cache. 

For iPhone Users:

To Clear the cache on your iPhone, you need to go to your iPhone settings to offload the app. Don’t worry, your Snapchat data won’t be deleted. 

  • Open the Settings App
  • Scroll to apps and look for Snapchat. Tap it to open settings. 
  • Then, tap Offload app to clear the Snapchat cache on your iPhone.

Clear Cache on Snapchat

  • Launch the Snapchat app
  • Tap your Account Icon (Bitmoji Icon) at the top right corner of the screen. 
  • Tap Settings on your account dashboard.
  • Scroll down to account actions and tap Clear Cache 
  • Tap Continue to clear cache and you’ll receive a prompt message response “Successfully cleared cache. 

Update The Snapchat App 

Technical or bug issues with Snapchat can be resolved by updating the app to the latest version. Updating Snapchat can resolve could not update email issue.

Restart The App

If the issue continues, then you can try closing the Snapchat app and restarting it again. This can easily resolve the issue for you. 

Contact Snapchat Support 

If the problem persists, it may be that your account has issues. You may need to contact the Snapchat support team to help resolve the issue for you

Visit Snapchat support official website on a web browser. Scroll to Contact Us and hit the button. Also, read the troubleshooting tips Snapchat provided. If you are not okay with it, you can then proceed and contact Snapchat support

You can also contact the Snapchat support team via the app. Read more on how to contact Snapchat Support 2024


“Could not update email on Snapchat” is a result of bad internet, the email address is incorrect, or technical or bug issues. 

However, you can fix this issue by checking your internet connection, making sure the email is correct, waiting for the Snapchat technical team to fix the issue, or you can contact the Snapchat support team for help. 

Implementing the fixes in this article, you can easily resolve could not update email on Snapchat. 

Frequently Asked Questions

Can I use the same email address for two Snapchat accounts?

No, you can’t use the same email address for two Snapchat accounts. You need to use different unique email addresses for both accounts. Each account must have a unique email address.


Was this article helpful?
Posted by
Mike Eke

Mike Eke is an experienced writer and blogger in the field of consumer technology with 3 years of hands-on experience. He has been an editor at from the outset and his focus and key interests are Android, Xiaomi products, Social Media applications, iOS and accessibility as well as consumer technology in general. Mike's articles will provide you with the practical solutions, knowledge and tools you need to stay ahead in the ever-evolving world of technology.

Leave a Reply

Your email address will not be published. Required fields are marked *